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Returns

Merchandise may be returned within 30 days from the date the order is received for an online credit. All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached.) Any return received with makeup stains, deodorant stains, or smoke will be refused and returned to you with a shipping return fee.

  • Please note: All items in the Sale category, Flash Sales, and any promotional sales 20% off or more are non-returnable, non-refundable and FINAL SALE!  These items CANNOT be returned for a refund, cannot be returned for a store credit or be exchanged!
    • Accessories, Jewelry, and Bralettes are FINAL SALE and cannot be returned or exchanged. 

REFUSED OR UNDELIVERABLE ORDER(S)

1. If you refuse a confirmed order, you will be charged for the actual cost of the shipping to you.
2. Undeliverable orders due to error on your part will require re-shipment and will be subject to a re-shipment fee. If you decide not to reship, you will be charged for the original shipping fee.

RETURNING
1. Refer to the complete Return Policy above to ensure that your return meets all criteria.
2. Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items in the package you received them in. Enclose a copy of the receipt and completed RETURN FORM.
3. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
4. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.

REFUND

  • We will refund your purchase amount minus any shipping fee (except free shipping) as a store credit.

RETURN ADDRESS:

Attention: Returns Department
Bella and Bloom Boutique
719 Gristmill Dr
New Braunfels, TX 78130